Terms of Service

1. About HandFlow

HandFlow operates purely as an intermediary platform. We provide a digital space that connects local residents in Oxford with verified university students for small household tasks.

HandFlow is not a service provider, an employer, an employment agency, or a contracting agent. We do not provide cleaning, gardening, or household services ourselves, nor do we employ the Taskers who do. Any agreement formed for the performance of a task is solely between the Client and the Tasker. HandFlow is not a party to that agreement and accepts no responsibility or liability for the performance, quality, or safety of the tasks carried out.

2. Eligibility

To use HandFlow, you must meet the following criteria:

• Clients: You must be at least 18 years old and reside in or need tasks completed within our active service areas (currently Oxford, UK).
• Taskers: You must be at least 18 years old, be legally permitted to work as an independent contractor in the UK, and be a currently enrolled student at a recognised UK university. You must register using a valid .ac.uk email address and pass our manual ID verification process.

By creating an account, you warrant that all information you provide is accurate, current, and complete. You are responsible for keeping your account details confidential.

4. Payments

HandFlow does not process, store, or guarantee any payments. All payments are made directly from the Client to the Tasker via cash or direct bank transfer, as agreed upon between both parties.

While HandFlow may display a recommended rate (typically £12–£20 per hour), this is strictly an orientation guide. Taskers are free to negotiate and set their own final prices with Clients.

Because payments are direct, HandFlow takes no commission on the transaction. HandFlow is not responsible for unpaid invoices, payment disputes, or any tax and National Insurance obligations arising from the work. Taskers are entirely responsible for managing their own tax affairs as independent individuals.

Future versions of the platform may introduce platform-facilitated payments, at which point these Terms will be updated accordingly.

5. Cancellations

Clients may cancel a requested task without any consequences before it has been accepted by a Tasker.

If a task has already been accepted, the cancelling party must notify the other party directly and as soon as possible. There are no platform-enforced financial penalties for cancellations. However, repeated last-minute cancellations or no-shows by either a Client or a Tasker may result in the temporary suspension or permanent deletion of their HandFlow account.

6. User Conduct

We expect all users to treat each other with respect. When using HandFlow, you agree that you will not:

• Engage in any harassment, discrimination, abusive behaviour, or threatening conduct.
• Use the platform for any illegal activities or to request illegal services.
• Submit false, malicious, or artificially inflated reviews.
• Exchange contact information purely to bypass the platform for initial task discovery (anti-circumvention).

If we determine, at our sole discretion, that you have violated these conduct rules, we reserve the right to immediately suspend or terminate your account.

7. Limitation of Liability and Warranties

Disclaimer of Warranties: The HandFlow platform is provided on an "AS IS" and "AS AVAILABLE" basis. While we strive to ensure the platform operates smoothly, we make no guarantees that the app will be error-free, uninterrupted, or perfectly secure.

Limitation of Liability: HandFlow's role is limited strictly to facilitating introductions. To the fullest extent permitted by law, HandFlow shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the platform or the performance of any task. This includes, but is not limited to:

• The quality, safety, or legality of the work performed by a Tasker.
• Any property damage, theft, or loss occurring during a task.
• Any personal injury sustained by a Tasker or a Client.
• Disputes between Clients and Taskers, including missed appointments or payment failures.

Please note that Taskers are independent individuals and are not insured by HandFlow. Clients engage Taskers at their own risk regarding property damage or personal injury during a task.

Statutory Rights: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be legally excluded under the laws of England and Wales.

8. Reviews

Trust is the foundation of HandFlow. After a task is completed, both the Client and the Tasker can leave a public review.

Reviews must be honest, factual, and based on your genuine experience. HandFlow reserves the right to remove any review that violates our User Conduct guidelines, contains personal information, or is deemed defamatory or abusive.

9. Intellectual Property

All content, design, text, graphics, and underlying code on the HandFlow platform are the intellectual property of HandFlow. You may not copy, modify, or distribute our intellectual property without our prior written consent.

Users retain ownership of any content they submit to the platform (such as task descriptions or reviews). However, by submitting content, you grant HandFlow a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for the purpose of operating and promoting the platform.

10. Account Termination

You may request deletion of your HandFlow account at any time by contacting us at handflow.general@gmail.com. We will process your request and remove your personal data within 30 days, in accordance with our Privacy Policy.

HandFlow reserves the right to suspend or permanently terminate your account at any time, without notice, if you breach these Terms, receive consistent negative reviews, or if we believe your continued use of the platform poses a risk to other users.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, technology, or legal requirements. If we make material changes, we will notify you via the email address associated with your account. By continuing to use HandFlow after those changes become effective, you agree to be bound by the revised Terms.

12. General Provisions